Don’t Be A “Leader”

Successful leaders must recognize that their role is much more than the endgame of a specialist. Leading requires constant learning and a balance of specialized and broad knowledge. The admonition “d...

How Speakers Can Stop Using Filler Words

I bet that your next speech is going to be great! You’ve got an exciting topic, your audience wants to hear what you have to say, and you’ve created a speech that virtually crackles with great conten...

7 Things Great Bosses Do

Every day, bosses have a profound impact on their employees’ work lives and careers, not to mention their employer’s bottom line. Scores of research demonstrates that a highly engaged workforce drive...

Apologize With Class – 5 Big Things to Avoid!!

Instead of having to apologize for making a disingenuous apology, get it right the first time. Few people enjoy giving apologies. It’s tough to admit you’ve made a mistake, especially if you’re in a ...

VIDEO: 4 Steps to More Effective Coaching

Leaders in organizations spend a lot of their time coaching others. In particular, when culture clients implement regular values surveys, leaders of those organizations get to debrief the survey resu...

5 Qualities of Emotionally Intelligent Leaders

Some of the most revered leaders in business today share common traits that attract great staff and inspire the best work. These people are often described as warm, personable, approachable and just ...

The Power of the Pause

I teach public speaking and presentation skills at a few Executive MBA Programs in Switzerland and Spain. A few years ago, I was teaching a class at IESE in Barcelona. One of my students was a fellow...