A colleague of mine recently sent a text introducing me to a friend of hers. I was rushing into a meeting when I saw it, so I responded briefly but enthusiastically (I thought) about my interest in m...
At its best, leadership inspires people to pull together collectively to achieve something great. That kind of inspiration requires a trustworthy leader – one who treats leadership not as a sou...
There’s healthy conflict – and then there’s the other kind. CEOs need to know when a storm is brewing so they can quickly de-escalate before lasting damage is done. Perhaps because of my own in...
It was about 3:30 and I was at the bottom of the energy pit of my day. That’s usually not a problem, because I know when it’s going to happen, and I can plan for it. Today was different. My rule is “...
Conflicts are an inevitable part of any workplace and a constant source of stress for many leaders. Conflict resolution is an important skill for any leader to master. Like many other challenges, con...
What do you get when you put four academics get together to write about humor? A 50-page paper that features charts, graphics, squiggly characters — and whole lot of common sense. The topic, as...
You’ve probably heard the advice that every single email you send should include a clear call to action for the recipient. It makes sense – if there’s nothing you need them to actually do with ...
When I ran into a local café to pick up some lunch, I saw a young woman who used to work there. She was visiting old colleagues after her first month as a first-year college student. I asked how thin...
Whenever I work with business leaders on their presentation skills, inevitably the question comes up: “What do I do with my hands?” One reason the question has such prominence is that not knowing wha...
A toxic workplace culture – in any type of organization and industry – can take a toll on your mental health, and in time even your physical health. If you’re enmeshed in a toxic culture ...