A colleague of mine recently sent a text introducing me to a friend of hers. I was rushing into a meeting when I saw it, so I responded briefly but enthusiastically (I thought) about my interest in meeting the other person.
Unfortunately, my colleague misread my response and took offense. Thank goodness she circled back with me privately to ask about it and we were able to clear things up.
I wonder how many times something like that happens where there is no back channel, no commitment to the relationship, no certainty (or even presumption) that the other person is acting in goodwill. How often do we take – or create – unnecessary offense…[READ MORE]