Conflicts are an inevitable part of any workplace and a constant source of stress for many leaders. Conflict resolution is an important skill for any leader to master.
Like many other challenges, conflicts can actually present opportunities for positive change. Effective conflict resolution can build deeper relationships and foster more effective communication.
One of the issues many leaders face in conflict resolution is simply knowing what to say. Here are some effective phrases that I have coached my clients to use in times of conflict. Try them out the next time you’re faced with a conflict…[READ MORE]