The art of difficult conversations. Building teams. Creating high-performing cultures. Kat Cole, chief operating officer and president, North America of FOCUS Brands, has smart insights and practical tips on all these topics and more. Guaranteed you’ll learn something from our interview.
Q. How have you evolved as a leader as you’ve moved into more senior roles?
A. One of the things that’s become more important – whether it’s because I’m getting older, or because I have more formal authority or because we’ve bought more businesses and I have less time – is candor. I’ve always come by it naturally but it wasn’t as intentional.
It’s not just candor in terms of providing feedback in the moment, but candor in terms of helping people on their career journey, which sometimes means sitting down with someone who’s very tenured and saying, “This isn’t the place for you.”…[READ MORE]