Managers who avoid conflict are costing your company. According to research from Vital Smarts, 95% of a company’s workforce avoids engaging in difficult conversations. And, every avoided conversation costs an organization $1,500 and 8 hours of productivity.
Unfortunately conflict competence is not acquired by a one-and-done workshop. Conflict competency requires building new habits, and new habits begin with the right mindsets.
If you have invested in skills training but your managers are still conflict-adverse, it’s likely due to the mindsets that have emerged from the culture…[READ MORE]