Let’s be real. No one likes to hear what they’re doing wrong, particularly if they know you are right. Giving feedback is tough. Hearing tough feedback is even tougher. What do you do if they cry?
We hear this “What do I do if they cry?” question every time we teach the I.N.S.P.I.R.E. model in our tough conversations training. And we’ve had hundreds of managers confide that they’ve avoided giving needed feedback because the employee is a cryer.
Of course, if you avoid giving feedback because you can’t stand the drama, you’re making the problem worse. The behavior you need to change continues AND you’ve rewarded the crying behavior…[READ MORE]