7 Steps For Dealing With Angry Customers

Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. How you respond can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize your business again.

Learn the tips for coping with a tense situation and hopefully resolving it to everyone’s satisfaction.

Source: 7 Steps For Dealing With Angry Customers

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